How to use the Customer feedback board template

Start a board from it
Use this template opens a new Freero board with the Customer feedback board template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Customer feedback board”.
Follow the instruction on the board
“Paste requests into the Inbox as quotes. Merge duplicates into one card and count who asked.”
Fill in each part
- Feedback Columns: Inbox · Under review · Planned · Shipped
- Triage rules
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Customer feedback board board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Feature request triage
Go through incoming feature requests: who asked, the problem behind the ask, how often it comes up and what we decide.
Beta programme plan
Run a beta that teaches you something: who to invite, how to onboard them, how to listen, when to iterate and how it ends.
Release plan
Work per stream across four sprints as task cards in swimlanes, with the release marked.
MoSCoW prioritisation
Agree the scope of a release or project as must have, should have, could have and won’t have this time.
Product requirements (PRD)
A one-page spec: problem, goals and non-goals, prioritised requirements, metrics and open questions.
Opportunity solution tree
One outcome, the customer opportunities behind it, solutions for each and the experiments to test them.