How to use the Feature request triage template

Start a board from it
Use this template opens a new Freero board with the Feature request triage template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Feature request triage”.
Follow the instruction on the board
“Rewrite each request as the problem behind it before deciding. Requests that share a problem get one row. Tell the customer what you decided.”
Fill in each part
- Table Columns: Request · From · Problem behind it · How often · Decision
- Decisions One word per decision, and tell the requester.
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Feature request triage board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Customer feedback board
A kanban for feature requests and feedback: inbox, under review, planned and shipped.
RICE scoring
Score ideas by reach, impact, confidence and effort, so the backlog order has reasons.
Metric definitions
One agreed definition per product metric: what it counts, how it’s calculated, its target, owner and where the data comes from.
Product requirements (PRD)
A one-page spec: problem, goals and non-goals, prioritised requirements, metrics and open questions.
Opportunity solution tree
One outcome, the customer opportunities behind it, solutions for each and the experiments to test them.
Launch plan
Who does what before, during and after a launch, in swimlanes per team.