How to use the Customer problem ranking template

Start a board from it
Use this template opens a new Freero board with the Customer problem ranking template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Customer problem ranking”.
Follow the instruction on the board
“Score each column 1–5 from evidence, then multiply. Debate the scores, not the ranking: the ranking follows.”
Fill in each part
- Table Columns: Problem · How many · How much it hurts · Our fit · Score · Evidence
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Customer problem ranking board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Assumption map
Sort what you believe about an idea by how much it matters and how much evidence you have, then test the risky ones first.
Opportunity solution tree
One outcome, the customer opportunities behind it, solutions for each and the experiments to test them.
Problem statement builder
Write a problem worth solving before anyone suggests a solution: who has it, when, what it costs them and how we know.
Jobs to be done
Understand the progress customers are trying to make: the situation, the job, what they use today and what holds them back.
Opportunity scoring
Find under-served needs: score how important each outcome is to customers and how satisfied they are today, then chase the biggest gaps.
RICE scoring
Score ideas by reach, impact, confidence and effort, so the backlog order has reasons.