How to use the Swimlane process template

Start a board from it
Use this template opens a new Freero board with the Swimlane process template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Swimlane process”.
Follow the instruction on the board
“One lane per role. Every arrow that crosses a lane is a handoff: those are where delays and mistakes hide.”
Fill in each part
- Customer Outside the company
- Support First line
- Engineering Product team
- Reports a problem
- Known issue?
- Problem solved
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Swimlane process board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Flowchart starter
A support-request flow with a decision, two branches and connected steps.
CI/CD pipeline
From pull request to production across four lanes, with BPMN events, tasks and gateways.
Org chart
Who leads what: a three-level reporting tree with connected, editable boxes.
Sitemap
The pages of a website or app as a tree: home, main sections and the pages inside them.
Venn diagram
Three overlapping circles to compare ideas and find what they share.
Process map
Lay out how a piece of work really flows today, step by step, with who does it, the tools involved and where time is lost.