How to use the Returns reasons analysis template

Start a board from it
Use this template opens a new Freero board with the Returns reasons analysis template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Returns reasons analysis”.
Follow the instruction on the board
“Read a sample of real return comments, not just the dropdown reason. Put the share of returns on each group, then pick fixes.”
Fill in each part
- Size and fit Too big, too small, wrong shape.
- Not as pictured Colour, fabric or size differs from the photos.
- Arrived damaged Broken, marked or missing parts.
- Changed mind Nothing wrong; just didn’t want it.
- Late or wrong item Our mistakes in picking or delivery.
- Fixes to try Changes that prevent the biggest groups.
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Returns reasons analysis board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

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