How to use the Incident response roles template

Start a board from it
Use this template opens a new Freero board with the Incident response roles template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Incident response roles”.
Follow the instruction on the board
“Assign every role in the first five minutes, even if one person holds two. The lead coordinates and doesn’t debug.”
Fill in each part
- Scribe Writes the timeline as it happens.
- Fixers Engineers working the problem.
- Incident lead Coordinates, decides, keeps time. Doesn’t debug.
- Communications Keeps customers and colleagues informed.
- Subject experts Pulled in for specific systems.
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Incident response roles board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Incident timeline
What happened when during an outage, from first alert to follow-up, with impact and lessons.
Service runbook
What an on-call engineer needs at 3am for one service: how to tell it’s broken, first checks, safe fixes and who to wake.
On-call handover
Hand the pager over cleanly: what happened this week, what’s still open, what to watch and what the next person needs to know.
Service ownership map
Who owns each service, where its docs and dashboards live, how critical it is and who to call when it breaks.
Alert review
Go through last month’s alerts one by one and decide which to keep, tune, turn into a ticket or delete, so pages mean something.
On-call health check
Ask how on-call is really going for the people who carry the pager: load, sleep, support and what would make it fairer.