How to use the Postmortem action tracker template

Start a board from it
Use this template opens a new Freero board with the Postmortem action tracker template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Postmortem action tracker”.
Follow the instruction on the board
“Every card names the incident it came from. Review the board weekly; anything older than a month gets a new date or an explicit decision to drop it.”
Fill in each part
- Rules How actions stay honest.
- Postmortem action tracker Columns: Agreed · Scheduled · In progress · Overdue · Done
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Postmortem action tracker board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Service level objectives
Agree reliability targets from the user’s side: the journeys that matter, how to measure them, the target and what happens when you miss.
Error budget policy
Agree in advance what the team does as a service uses up its allowance for failure, from business as usual to stopping releases.
Game day plan
Plan a practice failure in a safe window: what you break, what you expect to happen, how you stop it and what you learn.
Incident timeline
What happened when during an outage, from first alert to follow-up, with impact and lessons.
Incident postmortem
A blameless review: summary, what happened, five whys to the root cause and owned actions.
On-call handover
Hand the pager over cleanly: what happened this week, what’s still open, what to watch and what the next person needs to know.