How to use the Patient feedback themes template

Start a board from it
Use this template opens a new Freero board with the Patient feedback themes template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Patient feedback themes”.
Follow the instruction on the board
“One comment per note, copied word for word. Sort them in silence, name each theme afterwards, and pick one theme to act on this month.”
Fill in each part
- Waiting and delays Comments about time spent waiting or late appointments.
- Being kept informed Explanations, results, knowing what happens next.
- Kindness and respect How staff made people feel.
- Booking and access Phones, online booking, getting an appointment.
- Environment Cleanliness, parking, noise, food.
- Praise for the team Thanks worth passing on by name.
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Patient feedback themes board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Patient pathway map
Follow one patient from referral to follow-up: what happens at each step, how long they wait, how it feels and what could be better.
Clinic flow and waiting times
Time each step of a clinic visit from arrival to leaving, so you can see where patients wait and which delay to fix first.
Clinical audit cycle
Run an audit against an agreed standard: pick the topic, collect the data, compare, change practice and audit again.
Infection control audit
Walk a clinical area against its hygiene standards, record what you see and turn each miss into an action with an owner.
SBAR handover
Pass on a patient’s situation in four short parts, so the person taking over hears the facts, your view and what you need.
Ward safety huddle
A ten-minute stand-up at the start of each shift: who is at risk today, what went wrong yesterday and what the team needs.