How to use the Clinic flow and waiting times template

Start a board from it
Use this template opens a new Freero board with the Clinic flow and waiting times template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Clinic flow and waiting times”.
Follow the instruction on the board
“Follow ten patients through a normal session with a stopwatch. Write the median wait under each step and fix the longest wait first, not the busiest step.”
Fill in each part
- Median time at this step, and what made patients wait
- Arrive and check in
- Wait to be called
- Nurse checks
- Doctor consultation
- Book follow-up
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Clinic flow and waiting times board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Patient pathway map
Follow one patient from referral to follow-up: what happens at each step, how long they wait, how it feels and what could be better.
Discharge planning
Plan a patient’s safe return home from the day they arrive: what must be ready before, on and after the day they leave.
Clinical audit cycle
Run an audit against an agreed standard: pick the topic, collect the data, compare, change practice and audit again.
Patient feedback themes
Sort comments from surveys, complaints and thank-you cards into themes, so the team sees what patients raise most and acts on it.
Infection control audit
Walk a clinical area against its hygiene standards, record what you see and turn each miss into an action with an owner.
SBAR handover
Pass on a patient’s situation in four short parts, so the person taking over hears the facts, your view and what you need.