How to use the Supplier quality complaint template

Start a board from it
Use this template opens a new Freero board with the Supplier quality complaint template on it (sign up free first). On a board you already have, open Templates in the toolbar and search for “Supplier quality complaint”.
Follow the instruction on the board
“Send it with photos and lot numbers the same day you find it. Agree a date for the supplier’s root cause, and track the cost.”
Fill in each part
- What we found The defect, with lot numbers and photos.
- Where it was found Incoming check, on the line or at our customer.
- What we have contained Stock held or sorted at our site.
- Cost to us Sorting, scrap, downtime, freight.
- What we need from you Replacement, root cause, fix and dates.
- Supplier response Their cause, their fix and the proof.
Bring your team and your agents
Invite people to the board or share a link, and work on it together live. The timer is in the top bar, private mode and voting in the board menu, and Claude or ChatGPT can join through Freero’s MCP server.

Work on it with an AI agent

Connect an assistant once and it works on the board with you, with your permissions: by default it reads and proposes, and people decide.

You ask: “Fill in the Supplier quality complaint board from these notes.”
What happens It reads the board, then proposes sticky notes for it. Nothing changes until someone on the board accepts them.
You ask: “Group what we wrote into themes and list the actions.”
What happens It proposes clusters with a title each and task cards for the actions, labelled with its name and yours.

Procurement request
Ask for a purchase with everything finance needs: what and why, options compared, cost, risks and the approvals required.
Supplier performance review
Review a supplier on delivery, quality, cost and service, with evidence, and agree improvements together.
Vendor comparison
Compare shortlisted suppliers on the requirements that matter to you, see the gaps at a glance and record what references said.
Month-end close
Track every task needed to close the books each month, who owns it and what is waiting on someone else.
Expense claim process
Lay out how an expense goes from receipt to repayment, who checks what, and where claims get stuck or bounced back.
Cost saving ideas
Collect ideas to cut costs from everyone who spends money, then sort them by how much they save against how hard they are.